Refund policy

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

• Returns accepted for 30 days
• Free return shipping
• No restocking fee
• No final sale items

We pride ourselves on providing exceptional customer service and quality merchandise. If there is an issue with your order, send us an email at info@genxgenxer.com. Include the following information in the email:

• your order number
• description of the issue
• photo evidence of the issue

Unless advised by a member of the support team, there is no need to return the damaged or defective goods.