Due to the nature of our items being handcrafted, once the order has been paid for, we only exchange items if they are damaged or defective.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
All claims for damaged or defective goods must be made within 7 days of the delivery date.
We pride ourselves on providing exceptional customer service and quality merchandise. If there is an issue with your order, send us an email at info@genxgenxer.com. Include the following information in the email:
- your order number
- photo evidence
Unless advised by a member of the support team, there is no need to return the damaged or defective goods.